14 day cooling off period

Goods can be returned to us by post (see below).  Please note that we do not offer an exchange service by post.

Please contact Codapharmacy.co.uk within 14 days of receiving your items using the contact us page below, or contact us on  01273 695198

We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

EXCEPTIONS TO REFUND POLICY

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

• Perishable items.
• Unsealed items with a protective seal due to health protection or hygiene reasons.
• Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

Please note, this does not affect your statutory rights

RETURNS BY POST

You can return goods to us via the Post Office to

Coda Pharmacy Returns 

26 Coombe Road,
Brighton,
East Sussex,
BN2 4EA,
UK

The parcel should contain:

1. The item(s) you purchased that you wish to return in their original condition.
2. Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will supply a free postage label if we have made an error in our despatch or if the item received is faulty or unfit for purpose, We will also refund your delivery charge if you are an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (see below). 

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

If you need advice on returning by post, please contact our customer services team on 01273 695198 and select option 2 or via e-mail at info@codapharmacy.co.uk